zenhub faq

Frequently asked questions

General Inquires

New around here? Start with the basics.

Do I need a GitHub account to use Zenhub?

You don’t need a GitHub account to use Zenhub. However, currently you can only get access to all of Zenhub’s features when you connect Zenhub with a GitHub account. Those who don’t connect with GitHub can still use some of Zenhub’s features, such as viewing high-level roadmaps, tracking the progress of epics and projects in their organization, or creating and using Zenhub Issues. Signing up for Zehub without a GitHub account is ideal for non-technical team members who still want some visibility into the software development process. We’re continuously working towards bringing more of our most loved features to non-GitHub users. Stay tuned!

How can I report a bug, get help, or give feedback?

We are more than happy to help! Contact an account representative by emailing support@zenhub.com, or visit our public portal to leave feedback. When reporting a bug, include steps to reproduce and screenshots to help us fix it as soon as possible.

What happens if I am on a computer without Zenhub installed?

You will always be able to access GitHub in its original form and your information will be saved safely. Zenhub features will not be displayed until you install the browser extension.

How do I know if I have the latest version?

Chrome and Firefox will automatically update your extension, but this is not instantaneous. To manually update in Firefox, visit about:addons in your browser, then click the gear icon. To manually update your extension in Chrome, go to chrome://extensions in your browser, check the box beside Developer Mode, then click Update.

If I use Chrome and Firefox, do I have to download Zenhub twice?

Yes, you'll need to add Zenhub to both browsers. Simply visit zenhub.com, click Add the extension, then sign in with your GitHub credentials.

How do I know that Zenhub is installed?

You'll see a blue and white Z added to the right of your address bar. By selecting this button you will be presented with three options:

  1. Visit the Dashboard to manage your organization
  2. Browse our help resources available to you
  3. Sign out

What browsers and versions does Zenhub support?

The Zenhub extension is available for Google Chrome and Mozilla Firefox. The Zenhub web app is also available for Safari and mobile. We support the latest three versions for these official browser builds.

What is Zenhub?

Zenhub is an agile project management and product roadmaps solution, natively integrated into GitHub. With Zenhub installed, your team stays lean and agile: you can plan sprints, create epics, and visualize your workflow without leaving GitHub. Zenhub is available either inside GitHub via our browser extension or as a full featured standalone web app.

Zenhub Features

Dive deeper into Zenhub's robust features.

How do I invite others to use Zenhub on my repo?

You can direct them to Zenhub.com to install Zenhub. Once installed, they will be able to view your boards, epics, reports, and take advantage of other Zenhub features — as long as they have access to your repo.

What happens if I am on a computer without Zenhub installed?

You will always be able to access GitHub in its original form and your information will be saved safely. Zenhub features will not be displayed until you install the browser extension.

How do I connect several repos into one Board?

Zenhub's Boards support multiple repositories, making organization-wide collaboration seamless. Connecting multiple repos in one Board is easy: first, navigate to any Zenhub Board. Click Repos, then click Add Repos +.

In the next screen, you can easily customize the new Board's structure. In the preview screen, drag and drop pipelines to determine how they will be merged. (You can always fine-tune these configurations later.) When you have finished organizing, click Merge. Note that once you merge repositories here, you can also create Multi-Repo Burndown Charts. Learn more here!

How do I submit a feature request?

Add your request to our public portal. Don't forget to vote on current initiatives to show support for others' requests!

Permissions & Privacy

We take security & privacy seriously.

How do Zenhub permissions work?

The Zenhub Board for given repositories can be viewed by anyone with Read/Pull access to that repository. Any GitHub user who can view and clone the repository will be able to view the Board.

Zenhub Board issue manipulation/reprioritization can be performed by anyone with Write and Admin access to the repository. Any GitHub user who can push to the repository will be able to edit a Zenhub Board for that repository.

What are the details of Zenhub's GitHub access permissions?

Zenhub is committed to keeping your code and information safe, including full AES 256-bit encryption. For more, please see our Terms of Service and Privacy Policy. If you have further questions, email us at support@zenhub.com.

How secure is my data in Zenhub?

We take security very seriously and commit to doing everything in our power to keep your data safe and private. We use industry-standard encryption and integrate with GitHub's own Open Authentication (OAUTH) system. At no point do we have access to your GitHub credentials, and at no point do we ever read any of your code, your branches, or the contents of your issues or Pull Requests. Please refer to our Terms of Service and Privacy Policy for more details.Early in 2022, we announced Service Organization Control 2 (SOC 2) Type I compliance. A few months later, we’re pleased to announce that Zenhub has received its SOC 2 Type II certification. A SOC 2 certification audits how a cloud-based service provider handles sensitive information. Considered the gold standard for security compliance, SOC 2 audits are conducted by an independent third party who is a Certified Public Accountant (CPA) or CPA firm, and use the criteria outlined by the AICPA. SOC 2 Type I assesses the design of controls and security processes at a point in time. SOC 2 Type II validates the efficacy of these controls by monitoring them in operation for three to six months and note any exceptions.Achieving SOC 2 Type I accreditation, which Zenhub achieved in April 2022, means that our infrastructure, development practices, and management processes meet (or exceed) required levels of oversight and monitoring and that we can detect and address issues quickly and reliably. In July 2022, Zenhub achieved SOC 2 Type II, with zero exceptions, which further validated our controls and security framework, attesting to our operational effectiveness in responding to system vulnerabilities.Learn more about Zenhub’s commitment to privacy and security in this video.

Why can't I see my organization on the Zenhub Dashboard?

If the organization's owner turns on third-party application access restrictions without whitelisting or granting Zenhub access, grant Zenhub access by performing these steps:

1. Revoke your Zenhub token by going to github.com/settings/applications and clicking Revoke.


2. Go to your Zenhub Dashboard, sign out, then back in again. You should see the following:


3. If you are an admin, you should see Grant Access if not, you will see Request Access.; Click on whichever of the two options you see. If you clicked Grant Access there are no further actions needed to get access to Zenhub.

4. If you clicked Request Access you will see that access request is pending:

Request pending

5. Please ask the organization's owner to do to the organization's Settings page, click Third-party application access policy, head to Zenhub and click review, then grant access as displayed in the screenshots below.

Review request
Grant access

6. Once access is granted, the organization's admin should see the following:

Access granted

7. Finally head back to your Zenhub Dashboard and sign out, then in again, and you should see your organizations!

Pricing & Plans

Learn about plans, payments, and more.

How do I update or change our number of Zenhub licenses?

Zenhub administrators can easily add or remove licenses via the ‘Manage Your Plan’ section of the Dashboard.

What forms of payment does Zenhub accept?

Zenhub payments are securly processed through Stripe. We accept major credit card including Visa, Mastercard, and American Express. Invoice billing is available. For invoiced billing, please contact sales.

Who can make a payment on the Zenhub dashboard?

Whoever makes the first payment for Zenhub will become that organization’s administrator. This administrator can control payments from Zenhub’s dashboard.

Can I pay annually for a discount on Zenhub?

Yes, when you opt for annual payments, you get 4 months of free access to Zenhub (that’s 33% off!) Go to the Zenhub Dashboard and click ‘Add Licenses’ then select the yearly option.

How does Zenhub’s pricing work?

Zenhub’s pricing is pay-as-you-go processed securly in Stripe. Your plan can grow with your team and there are no contracts to sign. Zenhub’s Dashboard is your team’s payment hub. You can add licenses, make payments, grant administrator permissions, and more right from the Dashboard.

When does my Zenhub trial start?

Your free 14-day free trial begins when you create a Zenhub account and sign in for the first time. For the duration of your trial, you can invite and collaborate with unlimited team members.

What currency are subscriptions charged in?

All of our plans are charged in USD.

Do I have to buy a Zenhub license for every member in my GitHub organization?

No, you only need to purchase Zenhub licenses for team members of your GitHub organization that you want to have access to Zenhub. Go to the Zenhub Dashboard to purchase and assign licenses for your team members.

Zenhub Enterprise

Use ZenHub with GitHub Enterprise.

Can I move from Zenhub for Virtual Machines (VMs) to Zenhub for Kubernetes if I scale?

You can upgrade Zenhub for VMs to Zenhub for Kubernetes down the road. However, moving from a Kubernetes back to VM is not supported at this time.

What VM platforms do we support?

To deploy the VM, you need the machine image for your hypervisor of choice.

Currently, supported platforms include:

Google Cloud Platform

Learn more here.

What different deployment types do we support?

Zenhub has two deployment types, Zenhub Server for Kubernetes and Zenhub Server for Virtual Machines.

For Zenhub for Kubernetes, please refer to the k8s-cluster directory.
For Zenhub as a VM, please refer to the virtual-machine directory.

Which GitHub Enterprise versions does Zenhub support?

To find out which GitHub Enterprise versions Zenhub currently supports, please check the GitHub Enterprise Server compatibility section of the Zenhub Enterprise release notes here.

Can my organization trial Zenhub Enterprise?

Yes. Your entire team can try Zenhub Enterprise free for 30 days. Our dedicated account managers will guide you through the process of implementing a Zenhub Enterprise plan, customized to your needs. Contact us at enterprise@zenhub.com to learn more!

How secure is Zenhub Enterprise?

We know you've chosen GitHub Enterprise to keep your data secure — Zenhub Enterprise installs on your servers, runs behind your firewall and is configurable to your security requirements. All data is stored on machines that you control.

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