Frequently Asked Questions  

General inquiries

New around here? Start with the basics.

What is ZenHub?

ZenHub is browser extension that adds robust project management features directly into GitHub's UI, making centralized collaboration on GitHub faster, more visual, and less cluttered. With ZenHub installed, your team stays lean and agile: you can plan sprints, create epics, and visualize your workflow without leaving GitHub.

Is ZenHub available on browsers other than Chrome?

Currently, ZenHub is available for Google Chrome and Mozilla Firefox. We're working to support more browsers soon. Visit our public repo to add a request for any other browsers!

How do I know that ZenHub is installed?

You'll see a blue and white Z button added to the right of your address bar. Click this button to open the Notification Center displaying your team's recent activity. The Notification Center allows you to sign in and out, seek help, visit the Dashboard, and more.

If I use Chrome and Firefox, do I have to download ZenHub twice?

Yes, you'll need to add ZenHub to both browsers. Simply visit ZenHub.com, click Add ZenHub to GitHub, then sign in with your GitHub credentials.

How do I know if I have the latest version?

Chrome and Firefox will automatically update your extension, but this is not instantaneous. To manually update in Firefox, visit about:addons in your browser, then click the gear icon. To manually update your extension in Chrome, go to chrome://extensions in your browser, check the box beside Developer Mode, then click Update extensions now.

What happens if I am on a computer without ZenHub installed?

You will always be able to access GitHub in its original form and your information will be saved safely. ZenHub features will not be displayed until you install the browser extension.

How can I report a bug, get help, or give feedback?

We are more than happy to help! Contact an account representative by emailing support@zenhub.com, or visit our public GitHub repo. When reporting a bug, include details to help us fix it as soon as possible.

How can I add a ZenHub badge to my GitHub repo?

To let your repo's users know you are powered by ZenHub, add the following snippet to your repo's README.md file:

<a href="https://zenhub.com"><img src="https://raw.githubusercontent.com/ZenHubIO/support/master/zenhub-badge.png"></a>

ZenHub Features

Dive deeper into ZenHub's robust features.

How do I submit a feature request?

Add your request to the GitHub issues in our public repo at zenhubio/support. Don't forget to use GitHub reactions to show support for others' requests!

How do I connect several repos in one Task Board?

ZenHub's Task Boards support multiple repositories, making organization-wide collaboration seamless. Connecting multiple repos in one Board is easy: first, navigate to any ZenHub Board. Click Repositories, then click Merge another repository.

You can easily customize the new Board's structure. In the preview screen, drag and drop pipelines to determine how they will be merged. (You can always fine-tune these configurations later.) When you have finished organizing, click Merge. Note that once you merge repositories here, you can also create Multi-Repo Burndown Charts. Learn more here!

What happens if I am on a computer without ZenHub installed?

You will always be able to access GitHub in its original form and your information will be saved safely. ZenHub features will not be displayed until you install the browser extension.

How do I invite others to use ZenHub on my repo?

You can direct them to ZenHub.com to install ZenHub. Once installed, they will be able to view your boards, epics, reports, and take advantage of other ZenHub features — as long as they have access to your repo.

Permissions & Privacy

We take security & privacy seriously.

Why can't I see my organization on the ZenHub dashboard?

If the organization's owner turns on third-party application access restrictions without whitelisting or granting ZenHub access, grant ZenHub access by performing these steps:

  1. Revoke your ZenHub token by going to github.com/settings/applications and clicking Revoke.Revoke
  2. Go to your ZenHub Dashboard, sign out, then back in again. You should see the following:Authorize
  3. If you are an admin, you should see Grant Access if not, you will see Request Access.; Click on whichever of the two options you see. If you clicked Grant Access there are no further actions needed to get access to ZenHub.
  4. If you clicked Request Access you will see that access request is pending:Request pending
  5. Please ask the organization's owner to do to the organization's Settings page, click Third-party application access policy, head to ZenHub and click review, then grant access as displayed in the screenshots below.Review requestGrant access
  6. Once access is granted, the organization's admin should see the following:Access granted
  7. Finally head back to your ZenHub Dashboard and sign out, then in again, and you should see your organizations!

How secure is my data in ZenHub?

We take security very seriously and commit to doing everything in our power to keep your data safe and private. We use industry-standard encryption and integrate with GitHub's own Open Authentication (OAUTH) system. At no point do we have access to your GitHub credentials, and at no point do we ever read any of your code, your branches, or the contents of your issues or Pull Requests. Please refer to our Terms of Service and Privacy Policy for more details.

What are the details of ZenHub's GitHub access permissions?

ZenHub is committed to keeping your code and information safe, including full AES 256-bit encryption. For more, please see our Terms of Service and Privacy Policy. If you have further questions, email us at support@zenhub.com.

How do ZenHub permissions work?

The ZenHub Board for a given repository can be viewed by anyone with Read/Pull access to that repository. Any GitHub user who can view and clone the repository will be able to view the Board.

ZenHub Board issue manipulation/reprioritization can be performed by anyone with Write and Admin access to the repository. Any GitHub user who can push to the repository will be able to edit a ZenHub Board for that repository.

Pricing & Plans

Learn about plans, payments, and more.

Who needs to pay for ZenHub?

With our free tier, teams under six can use ZenHub on private GitHub repos at no cost. It's also free to use on public, personal, and academic repositories. For six users or more, ZenHub is just five dollars US, per user, per month. Visit our pricing page to learn more about ZenHub pricing and plans.

Can I pay yearly for a discount?

Yes, you save 20% with annual payments! To pay for ZenHub on an annual basis, click Add Licenses on your Dashboard and select the yearly option.

How does your pricing work?

ZenHub's pricing is pay-as-you-go, processed securely by Stripe. Your plan can grow with your team and there are no contracts to sign. ZenHub's Dashboard is your team's payment hub, where you can add licenses, make payments, grant administrative permission, and more.

How do I pay for ZenHub?

Access your private Payments Dashboard to manage your team's ZenHub licenses. On the Billing tab, you can view and edit billing information (including credit card details), cancel subscriptions, and view billing history.

Can I pay for a subset of team members?

Of course — ZenHub admins can easily control licenses via the Dashboard (click the Users tab to add or revoke licenses.) That said, ZenHub gets more useful the more team members you onboard — so go ahead, invite everybody. If they don't derive value, we'll make things right!

What forms of payment do you accept?

Our payments are securely processed by Stripe. We accept major credit cards including Visa, Mastercard, and American Express.

How do trials activate? What if we need another one?

Fourteen-day trials activate when you visit your organization's private repositories while signed in to ZenHub. During that time, you can use ZenHub with unlimited team members, so invite everyone! If your team has five users or fewer, your account will roll into a free plan automatically following the trial. If you have six users or more, you will be prompted to enter billing information. Please contact us if your organization would like an extended trial to further evaluate ZenHub and make sure it's the perfect fit.

Who can make a payment on the Dashboard?

Your organization's administrators can control ZenHub's payment Dashboard; the Dashboard has limited functionality for non-administrators.

Note: Whomever makes the initial payment becomes that organization's administrator.

What if we start with five users, but grow beyond that?

Congrats on your growing team! Teams of six users and above qualify for our growth plan, and licenses are just five dollars per user, per month. You will be prompted to visit the ZenHub Dashboard to update your payment info at that time.

How do I add an admin for my organization?

It's helpful to grant admin capability to several team members. On the Dashboard's Users tab, locate the person you wish to add and click make admin? beside their name.

ZenHub Enterprise

Supercharge your GitHub Enterprise instance.

How is ZenHub Enterprise different from ZenHub?

ZenHub Enterprise delivers the powerful GitHub workflow features available on ZenHub, securely hosted on your own servers. It is the only project management tool that works natively within GitHub Enterprise. ZenHub Enterprise installs on your machines, runs behind your firewall and is configurable to your security requirements. Learn more!

How secure is ZenHub Enterprise?

We know you've chosen GitHub Enterprise to keep your data secure — ZenHub Enterprise installs on your servers, runs behind your firewall and is configurable to your security requirements. All data is stored on machines that you control.

Can my organization trial ZenHub Enterprise?

Yes. Your entire team can try ZenHub Enterprise free for 30 days. Our dedicated account managers will guide you through the process of implementing a ZenHub Enterprise plan, customized to your needs. Contact us at support@zenhub.com to learn more!

Can't find what you're looking for?

If your question is not answered above, we're happy to help.