Joining the Customer Success team, you’ll play a foundational part in helping grow customer experiences at ZenHub. You’ll have the opportunity to serve a rapidly growing customer base—one that includes more than 10% of the Fortune 100—in transforming how they build and deliver software. As point-person for our valued enterprise customers, you’ll impact the business through your insights and shape the way ZenHub is adopted by the world’s most ambitious and forward-thinking teams. Every day you’ll collaborate with a world-class team in our Vancouver office.
Several titles could apply to this role—Technical Support Specialist, Customer Experience Guru, Customer Renewal Specialist, Success Coach—but regardless of what you call yourself, it’s up to you to help champion our customer experience.
A little about us:
ZenHub is the leading team collaboration and project management suite built into GitHub and GitHub Enterprise. At ZenHub, every team member is charged with getting to know customers deeply, learning how to solve their toughest problems, and turning them into evangelists.
Our customers are smart cookies: some of the best teams at companies like Shopify, NASA, Microsoft, Nike, and Adobe use ZenHub to stay in the zone. Ideal team members are technical enough to get their hands dirty and product-focused enough to help translate customer requests into product features.
More about ZenHub:
At ZenHub we recruit the best and foster an environment that enables our team. That means a workplace that is diverse, inclusive, and open-minded. We welcome applicants of all backgrounds, regardless of race, colour, religion, sexual orientation, gender identity, national origin, or disability.
We offer compensation commensurate with the high level of talent we seek, extensive benefits, and flexible time off policy.